Judul : juniper swim and fitness yoga
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juniper swim and fitness yoga
oh, excuse me, i wonder if you’d have thetime to take part in some market research? umm ... what’s it about? about this club and your experiences and opinionsabout being a member. it’ll take less than five minutes. oh ... ok then ... as long as it’s quick.
juniper swim and fitness yoga, can i start by taking your name? it’s selina thompson . is that t-h-o-m-p-s-o-n? yes.
great, thanks ... and what do you do for a living? well, i’m an accountant but i’m betweenjobs at the moment. i understand, but that’s the job i’llput down on the form. and would you mind my asking which age groupyou fall into? below thirty, thirty-one to fifty and above. over fifty ... i think we can safely say. great, thanks. and which type of membership do you have? sorry, i’m not sure what you mean?
do you mean how long ... ? no, is it a single person membership ... ? oh right ... no, it’s a family membership. thanks and how long have you been a member? oh ... let me see ... i was certainly herefive years ago ... and it was probably two to three years more than that ... shall i put down eight? i remember now ... it’s nine ... definitely... sorry. no problem ... i’ve got that.
and the last question in this first part is,what brought you to the club? sorry ... ? how did you find out about the club? did you see any ads? woman: well, i did actually but i have tosay i wasn’t really attracted to the club because of that. it was through word of mouth. man: so you were recommended by a friend? woman: actually my doctor ... i’d been sufferingfrom high blood pressure and he said the club
was very supportive of people with that condition,so i signed up. man: great ... thanks. now for the second part of the form i wantto ask a bit more about your experience of the club. sure. how often would you say you use the club ... ? it varies enormously depending on how busyi am. of course ... but on average ... per month? i’d say it averages out at twice a week.
ok, so eight on average. yeah. and four of those are aqua-aerobics classes. that leads me to the next question ... wouldyou say the swimming pool is the facility you make most use of? fair to say that ... yeah. right, thanks ... and are there any facilitiesyou don’t use? one area i realise i’ve never used is thetennis courts ... and there’s one simple reason for that ...
you don’t play tennis? actually, i’m not bad at it ... it’s thati’m not happy having to pay extra ... for that privilege . i’ve made a note of that ... thanks. now in the last section are there any suggestionsor recommendations you have for improvements to the club? only about health and fitness? anything at all ... well, i’d like to see more social events... it isn’t just a question of getting
together for games or classes but other things,you know. yes, sure. and another thing that i was thinking wheni had my yoga class in the gym last night - we were all sweltering in the heat - wasthat i think they should put in ... you know ... air conditioning . that’s exactly what i mean. the rooms are really light and well designedbut they do need proper installations. sure ... well i’ve made a note of that ... good.
... so is there anything else you’d liketo suggest ... about quality of service, for example? oh, everyone’s very nice here ... they couldn’tbe more friendly and helpful ... oh but i tell you what ... it’s a shame the restaurantisn’t open in the evening on saturday ... and sunday as well for that matter. so ... the club should ... ... open it later on those days. ok . well thank you very much, that’s allthe questions .
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