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yoga center of cape cod

a highly effective strategy for helping caregiverslook past a patient's clinical presentation and really relate to them as a unique individualis for a patient's family members or friends to create a small personalized poster that shares all thatpersonal information that a patient is comfortable with. this might include the patients' unique histories,their hobbies, their goals after they're discharged. and the idea is that caregivers can walkinto a room, quickly glance at that poster,

yoga center of cape cod, and engage with that patient on a more individual level. one of the systems that's been pilotingthis approach is ucla health system. let's hear from nurse leaders describe how thatproject evolved, and then the impact that it's had. martha's project, which we calledthe “getting to know you” project,

was really about us trying to improvethe patient-family experience. i was inspired by a patient that we had, andshe had been with us for almost a year. and it just seemed like having had someone so longand not knowing about them just didn't seem right. it always was “the patient in bednumber 11,” or “bed number 13.” we wanted to move away from that and reallypersonalize the patient as who they really were, and actually say, “this is a momof two,” or, “this is a grandmother.” also, we wanted to know what theirgoal was after their hospitalization, because we wanted to kindof help them reach that goal. when you get a hip replacement, it'snot, “how quick did you get out of bed?”

but, “how soon did you get back to playing golf?” and unless we know you're a golfer, we don'treally know how to then measure the outcome. we basically asked the family members to bringpictures of them prior to being hospitalized, what their life was like. and what we did was wemade a poster board to display them as a person. instead of them bringing in the picturesand having to ask for permission, it's almost like us saying, “youknow, we really want to know you.” to start this project, what i did was i took apicture of the patient and her brother laying in bed, and i titled it, “how much do you know aboutthis patient?” and i just gave a diagnosis. she was a singer in vietnam,and she had given us a cd,

so when i opened it up, all these gorgeous picturesof her before the hospital were just amazing. and then i took all the pictures from the cdand put it into a board, and when you opened it up, you see a totally different person. when we started this project, it was strictly in our icu,because we really wanted to connect with the patient. and we started noticing that the patient was takingit with them. and the other units noticed it. other units said, “that's a greatidea. we want to do that, too.” patient satisfaction scores went from around the20th percentile up to about the 80th percentile. for hands-on guidance on creatingpatient posters at your own institution, center members can download andcustomize all of the necessary templates

through the patient experience toolkit.

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